Job Vacancy Acer Indonesia 2011

We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of :

Second Level Specialist - Server
(Jakarta Raya)


        Analyze and handle all issues which related to technical and quality issues of Server in order to support the technical and quality solution in a proper manner and aligned with the prevailing procedure.

    Main Accountabilities:
        Handle all special case unit problem which can not be solved by engineer that related to technical, product, and quality issue so as to meet customer expectation.
        Escalate all of the special case unit which related to quality issues to Asia Pacific team so as to achieve the compliance level.
        Up date technical information regarding service operation matters from AAP or local to Service Operation department effectively.
        Provide recommended solution to On Site Service regarding special unit case to be repaired in order to meet the agreed level of SLA & CSI.
        Develop and provide technical training modules as curriculum needed in order to level up engineer and front liner’s skills
        Conduct training for product and technical update to engineer and technical group in order to improve their performance so as to support the achievement of department objective.
        Perform random testing on RMA unit before sending to local vendor in order to ensure QC process by engineer accurately
        Review and conduct testing on new product in order to ensure the availability of information (specification & feature ) and general trouble shooting of the new product
        Provide quality report (local and global) to be submitted to Superior for reviewing and decision making process
        Work closely with corporate sales in term of testing on unit, technical support, and unit installation in order to ensure availability of after sales service and brand awareness


    Minimum Bachelor degree (S1) majoring in Computer Engineering
    Minimum 5 years working experience as 2nd level support

If you meet the qualification, please send your resume with recent photograph, current and expected salary, to :


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